Refund Policy
1. General Policy
Refund eligibility depends on the nature of the plan, service status and the circumstances of the request. This policy should be read together with the Terms & Conditions and the plan information presented at the time of purchase.
2. Before Activation or Verification
If a payment issue, duplicate payment or verified transaction error occurs before service activation, the request may be reviewed using the transaction reference and other relevant records.
3. Activated Services
Once a paid plan has been activated and service access has been provided, fees are generally non-refundable except where required by applicable law or where a refund is expressly approved after review of a genuine service or billing issue.
4. Duplicate or Incorrect Payments
Potential duplicate or incorrect payments should be reported promptly with the relevant transaction reference/UTR and supporting details. Approval, if applicable, is subject to verification.
5. How to Request a Refund
Submit a refund request through the Contact page with your registered account details, payment date, amount, transaction reference and reason for the request.
6. Processing
Eligible requests are reviewed before any refund is initiated. Processing times may vary depending on verification, banking or payment network timelines.
7. Non-Refundable Situations
Refunds may be declined where there is completed service usage, false or incomplete information, violation of platform terms, suspected fraud or any circumstance in which a refund is not required by applicable law.